Refund policy

Effective Date: [15 july ,2025]
Last Updated: [15 july ,2025]

At [www.pakkoamdavadi.in], we are committed to ensuring customer satisfaction while maintaining fair business practices. Please read our Return and Refund Policy carefully before making any purchase.

Open-Box Delivery Policy

Cash on Delivery Orders

  • Complete Inspection Required: All products delivered through our Cash on Delivery (COD) service come with open-box delivery
  • Pre-Payment Verification: Customers are required to thoroughly inspect, check, and test the product at the time of delivery before making payment
  • Final Sale: Once payment is completed after product verification, the sale is considered final
  • No Returns or Refunds: Due to the complete inspection opportunity provided at delivery, we cannot accept returns, replacements, or provide refunds for COD orders
  • Customer Responsibility: It is the customer's responsibility to ensure the product meets their expectations before payment

Warranty-Covered Products

Warranty Claims Process

  • Warranty Period: Select products come with manufacturer or company warranty as specified in the product description
  • Warranty Coverage: Warranty covers manufacturing defects and functional issues as per the warranty terms
  • Claim Requirements:
    • Original warranty bill/invoice must be presented
    • Product must be within the valid warranty period
    • Customer must visit our office location for warranty claim processing
    • Defect must be covered under warranty terms and conditions

Warranty Return/Replacement Procedure

  1. Contact Us: Reach out to our customer service team to initiate a warranty claim
  2. Schedule Visit: Arrange an appointment to visit our office with the product and original bill
  3. Product Assessment: Our technical team will evaluate the product to determine warranty coverage
  4. Resolution: Based on assessment, we will provide repair, replacement, or other solutions as per warranty terms
  5. Processing Time: Warranty claims typically take 7-15 business days to process

General Terms and Conditions

What We Do Not Accept

  • Products damaged due to misuse, negligence, or normal wear and tear
  • Products without original warranty documentation
  • Products beyond the specified warranty period
  • Cosmetic damages that do not affect functionality (unless covered specifically)

Customer Responsibilities

  • Inspect products thoroughly during open-box delivery
  • Maintain original packaging and accessories for warranty claims
  • Handle products with care according to manufacturer guidelines
  • Provide accurate information during warranty claim process

Our Commitments

  • Provide complete product inspection opportunity during delivery
  • Honor valid warranty claims within specified terms
  • Maintain transparent communication throughout the process
  • Ensure fair and professional handling of all customer concerns

Contact Information

For warranty claims, questions, or concerns regarding this policy, please contact us:

  • Email: [pakkoamdavadi.shop@gmail.com]
  • Phone: [+91 9104270199]
  • Office Address: [120 , Maruti plaza , Krishnanagar , Ahmedabad - 382345]
  • Business Hours: [10 AM - 7 PM]

Policy Updates

We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.

Note: This policy applies to all purchases made on [www.pakkoamdavadi.in]. By making a purchase, customers acknowledge that they have read, understood, and agree to abide by this Return and Refund Policy.